November 2016 – As a service-oriented company, customer service must be at the forefront of our operations. We were happy to join Fenix International in a conversation with Susie Wheeldon from Power For All and discuss why putting the customer first is so essential in this industry.
What are off-grid companies doing that many utilities aren’t? Putting the customer first.
In rural regions of Africa and Asia, energy access and customer service can be a complex and challenging task—distances can be long, communications poor and fuel supplies unreliable. Even when families are able to access the centralized-grid, they have little control or influence on the service provided. Blackouts and breakdowns are common place. Yet into this space, a pioneering group of decentralized renewable power providers are disrupting the status quo, and building an entirely new energy ecosystem—one in which the customer comes first.
Read more and listen to the Q&A on Power For All.